In this article, we explain the meaning of different Bobcat Miner 300 LED colors: red, yellow, white, blue, and others.
You can also check the real time miner’s light status on Bobcat Diagnoser.
Red LED
A red light means your hotspot’s Miner hasn’t started. On your Bobcat hotspot, there is a Docker process called “The Helium Miner.” There is no need to be concerned if your miner’s LED turns red for fewer than 10 minutes; it may have simply been a restart brought on by an OTA update. But there’s a chance the Miner might be stuck if the red light stays on for several hours.
If the problem persists, use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:
1. Wait an hour after restarting. In case the issue persists..
2. Wait an hour and then reset.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Miner Not Started
Yellow LED
A yellow light means that the hotspot’s Miner has started but it is having trouble connecting to the internet. There is a chance this could have been caused by an OTA update, network disconnection, and/or some other network issue.
Please run some simple internet connection troubleshooting if you’re experiencing network issues. Make sure other devices can access the internet. If your Bobcat is currently connected via WiFi, try plugging it into a different Ethernet port or connecting it using Ethernet. Restarting your router and Bobcat Miner might help.
If the problem persists, use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:
1. Restart after an hour. If the issue persists..
2. Wait an hour after resetting.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Network Issue
White LED
A white light indicates the hotspot’s firmware is being automatically updated via an OTA. After a while, the OTA update will be finished, at which point the LED will turn back to Green. If your LED light is consistently white, check the Miner region inside miner.json using the It’s possible that the region is “undefined,” according to the diagnoser.
Use one or more of the following features on the Bobcat Diagnoser to troubleshoot if the white light persists:
1. Restart, then wait an hour. Should the issue persist..
2. Wait an hour after reseting.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: OTA Issue
Read more: How to Reset Bobcat Miner 300: Step-by-step Guide
Blue LED
A blue light means the hotspot’s Bluetooth is in match mode. To begin a diagnosis, connect to Bluetooth. If your LED light is consistently blue, use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:
1. Wait an hour after restarting. If the issue persists..
2. Wait an hour and then reset.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Bluetooth Issue
Cyan LED
A cyan (i.e., a greenish blue color) light will require you to use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:
1. Restart, then wait an hour. If the issue persists..
2. Wait an hour and then reset.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Cyan Light - No Activity
NOTE: Please be prepared to submit a video showing the cyan light for 1 minute, the power
adapter properly connected to the device and plugged into an outlet, and the device connected
to a router via for a minimum of three minutes, Ethernet.
Interchanging Or Cycling LED
If your miner’s LED is repeatedly interchanging between red and yellow, it is stuck in a reboot loop.
Use one or more of the following features on the Bobcat Diagnoser to complete these steps:
1. Restart, then wait an hour. Should the issue persist..
2. Wait an hour after resetting.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Reboot Loop
No LED Or Not Lit
If your miner’s LED has no light, the miner is not receiving power. Plugging your phone, laptop, or other device into the same outlet that your Bobcat Miner is plugged into will allow you to check whether it is charging or turning on by looking at the battery icon on the display. You can test continuity with a standard multimeter if the outlet is supplying power and you want to test the power adapter.
Make sure to include the following fields:
Subject Line: Hotspot's LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: No Power
NOTE: Please be prepared to submit a video showing the power adapter is properly
connected to the device and plugged into an outlet for at least 1 minute.
